Refund policy
Returns & Refunds Policy
At Refoly, we are committed to providing products that help you exfoliate more effectively, reach difficult areas, and enjoy cleaner, smoother-feeling skin with less hassle.
We believe in the effectiveness of our products and recommend using them consistently for a minimum of 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 60-day money back guarantee, please contact us at hello@refoly.com.
Cancellation Policy
Any changes or cancellations to an order must be requested within 24 hours of placing the order.
After this timeframe, we may not be able to accommodate your request, as your order may have already entered the processing or fulfillment stage.
If your order is successfully canceled within 24 hours, we will process your refund within 7 business days.
60-Day Money Back Guarantee
We are confident in the quality and performance of Refoly, and we encourage you to try it for at least 14 days to experience the full benefits.
If you are still unhappy with your purchase after 14 days, you may request a return within the 60-day guarantee period.
Please note that any shipping fees, if applicable, are non-refundable.
To start a return, please contact our support team through our Contact Us page or email us directly at:
To help us process your request faster, please include your order number, or the name and email address used to place the order.
Damaged Items
We take care in packaging every order to help prevent damage during shipping.
An item is considered damaged if it arrives with a product defect or if the product itself is physically broken. Damage to outer packaging during shipping, such as dented boxes or cosmetic packaging issues, is not considered product damage if the item itself is still in good condition.
If your item arrives damaged, please contact us within 72 hours of delivery at:
Please include a clear photo of the damage so our team can review your case. If your request is approved, we may provide a replacement at no cost to you.
We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, misuse, or improper care.
Shipping and Delivery
While we do our best to deliver every order in a timely manner, Refoly is not responsible for shipping or delivery delays outside of our control. This includes delays caused by couriers, customs, incorrect routing, weather, holidays, or other shipping-related issues.
If you experience a delivery issue, please contact the courier directly for assistance.
Refoly is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.
Incorrect Shipping Address
It is the customer’s responsibility to enter the correct shipping address at checkout.
If an incorrect address is provided and we are not notified within 24 hours of the order being placed, we cannot guarantee that the address can be changed.
Orders shipped to an incorrect address provided by the customer are not eligible for a refund or free replacement.
Policy Updates
Refoly reserves the right to modify this Returns & Refunds Policy at any time.
It is the customer’s responsibility to review the most recent version of this policy before purchasing and using our products.
By purchasing from Refoly, you agree to the terms outlined in this Returns & Refunds Policy.