Shipping policy
Shipping Information
Please read the information below to understand our order processing times, estimated delivery windows, and shipping responsibilities.
Order Processing Times
Please allow 1–3 business days for your order to be processed and dispatched after it is placed.
An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to the shipping address provided at checkout.
During peak periods, product launches, holidays, or high-order volume, processing times may extend up to 7 business days.
Estimated Shipping Times
Estimated shipping times refer to the transit time after your order has been dispatched to the carrier. Delivery times may vary depending on your location, local courier performance, customs processing, and other factors outside of our control.
Estimated delivery times:
🇺🇸 United States: 7–12 business days
🇨🇦 Canada: 8–15 business days
🇬🇧 United Kingdom: 8–15 business days
🇦🇺 Australia: 8–15 business days
🌍 Rest of World: 10–20 business days
Please note that during peak seasons and holidays, shipping carriers may experience delays in transit times and tracking updates. For international orders, customs processing may also create unexpected delays, which can extend the overall delivery timeframe.
Order Changes and Accurate Shipping Details
It is the customer’s responsibility to make sure all shipping details are accurate and complete at checkout.
Incomplete or incorrect shipping information may result in delayed processing, failed delivery, or order cancellation.
If our system detects an issue with your shipping address, our support team may contact you by email to verify your details. If we do not receive a response within 3 business days, we reserve the right to cancel your order.
If you notice an error in your shipping details, please contact us within 24 hours of placing your order at:
We will do our best to update your information, but we cannot guarantee changes can be made after this timeframe, especially if your order has already entered processing or fulfillment.
Delayed Delivery
At Refoly, we understand that receiving your order on time is important. We work to process and ship orders as quickly as possible.
However, delivery delays may occur due to circumstances outside of our control, including courier delays, weather conditions, transportation disruptions, customs delays, incorrect address information, product availability issues, or payment processing issues.
If we become aware of an issue that may delay your order, we will do our best to notify you as soon as possible.
Please note that Refoly is not responsible for delivery delays caused by external factors beyond our control, and we cannot guarantee an exact delivery date. However, we will always do our best to help you track your order and provide support where possible.
Lost or Stolen Packages
We understand how frustrating lost or stolen packages can be. Once an order has been handed over to the courier, the package is outside of our direct control.
If your package is marked as delivered but you have not received it, please first check your mailbox, front door, building reception, neighbors, or any safe delivery locations around your address.
If the package still cannot be located, please contact the courier directly to file a claim. Most courier companies have a claims process for lost or stolen packages and may require additional information from you.
You can also contact us at:
We will do our best to assist you and follow up with the courier when possible.
Please note that Refoly is not responsible for lost or stolen packages once they have been marked as delivered by the carrier, and these situations fall outside of our standard refund policy. Depending on the situation, we may offer a replacement at our discretion.
If you believe your package was stolen, we recommend filing a police report.
Shipping Policy Changes
Refoly reserves the right to modify or update this Shipping Information page at any time without prior notice.
It is the customer’s responsibility to review the most recent version of this Shipping Information page before making a purchase.
By purchasing from Refoly, you agree to the terms outlined in this Shipping Information page.
If you have any questions or concerns about shipping, please contact us at: